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Nine Months Sober logo

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General Questions

Everything you need to know about Nine Months Sober General Questions

How do I contact support?

The fastest and easiest way to get in contact with us at: [email protected]

Why have I been charged before my order has shipped?

Our payment provider automatically & securely processes your order immediately after it is placed so we can process your order as fast as possible.

How do I check the status of my order?

Upon placing your order, please allow up to 1 business days to have your order processed. Our fulfillment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. Once your order has been shipped, you will receive a notif

Does Nine Months Sober provide a quality guarantee for all the products being sold?

Absolutely! If you find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us at [email protected] and we'll get it addressed!.

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX, Discover, Diners Club), PayPal, Apple Pay, Google Pay, Meta Pay, and ShopPay (including Buy Now Pay Later installments).

Where is my order confirmation?

Once you have placed an order, you should receive an email confirmation to the email address you provided. If for some reason, you did not receive this email, please check your spam folder before contacting our Customer Experience team.